
Frequently Asked Questions
We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.
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What types of hair do you offer?
We offer 100% Raw and Virgin human hair only. Indian, Burmese and Vietnamese textures. Our extensions, frontals and closures come in various styles such as straight, wavy, and curly to match your desired look.
How long does shipping take?
Shipping typically takes 5-7 business days within the UK. This includes Prep,Processing and Delivery time for the hair. For international orders, shipping may take 7-10 business days, depending on the location. You will receive a tracking number once your order has shipped. If order happens to take longer due in busy period , you will be notified by email.
Do you accept returns or exchanges?
Unfortunately we do not, all sales are final. We only accept exchanges within 14 days of receiving your order, provided the product is in its original condition and packaging. This is in the case of the order being incorrect. Please note that all custom orders are Non Refundable too. See our Return Policy for full details.
How do I care for my Raw Hair products?
To ensure longevity and maintain the quality of your hair:
- Gently wash your extensions or wigs with sulfate-free shampoo and conditioner.
- Air dry or use a low-heat blow dryer.
- Store your wigs and extensions properly in a satin or silk bag to prevent tangling and damage.
Check out our Hair Care Guide for more detailed instructions.
How long will my Raw Hair last?
With proper care, our wigs and extensions can last years , depending on how you care the hair and how often it’s worn. Our high-quality hair is designed to maintain its softness and durability with consistent care.
